Job Description
HUMAN RESOURCE/CUSTOMER SERVICE MANAGER JOB IN KENYA
Our client in Interior Designs is seeking to recruit a Human Resource cum Customer Service Manager to plan, direct, organizes, and evaluates the activities of an assigned division within the organization.
Essential Functions:
1. Plans, directs, organizes, and evaluates the overall activities of a division of the Department of Human Resources.
2. Directs, organizes, and coordinates multi-disciplinary professional and/or non-professional staff in carrying out a variety of Department programs that involve oversight of financial, budgetary, and related administrative functions.
3. Formulates and administers policy and procedures in a wide variety of areas consistent with sound management techniques and general policies.
4. Reviews programs and activities for risk, progress, and implementation in accordance with laws, regulations and guidelines.
5. Develops goals, objectives, plans, programs and monitors progress for the assigned human resources division, in accordance with the organizational goals.
6. Identifies, addresses, and resolves complaints, issues, or problems that occur or may potentially occur pertaining to the activities of the organization.
7. Reviews information and statistical data pertaining to assigned human resources division, identifies trends, and presents findings and makes recommendations to and/or advises executive management.
8. Researches and recommends new technologies that improve business practices for the assigned human resources division to executive managers.
9. Directs the completion of special studies or projects pertaining to centralized human resources activities.
10. Performs other duties as assigned.
Qualifications;
• Bachelors degree in HR/Sociology (Masters is added advantage)
• Member of IHRM
• 5+ years experience with a busy firm
• Well versed with labor laws
Knowledge, Skills and Abilities;
• Administration and supervision, including techniques of multi-disciplinary task management
• Research practices applicable to data collection and analysis
• Federal, state, and county laws, policies, local ordinances, codes and regulations
• Theories, principles, practices, and current issues of human resources management
• Policy, procedure, and program development and implementation as these relate to centralized human resources activities and transactions
• Principles of supervision and training
• Principles, practices, and methods of budget administration and management
• Current technology and trends in the profession
If qualified, kindly send your application letter and CV to jobs@jantakenya.com clearly indicating ‘HR cum Customer Service Manager’ by 20th April, 2015. Do not attach any certificates.
Only shortlisted candidates shall be contacted.