Key Functions of the Job
The ICT Assistant will undertake various duties which include but not limited to the following:-
Provide software and system troubleshooting and support.
Install, maintain, troubleshoot, and update operating systems and user applications.
Ensure that, all software on SOS Children’s Village Kenya equipment is licensed and keep record of licenses.
Monitor network to ensure network functionality and availability to all system users.
Install, maintain, troubleshoot, and repair cabled, wireless and other network infrastructure.
Maintain local and server based anti-virus software.
Ensure computer is set up prior to new hire start date and any related moves.
Handle the relocation of computer equipment as a result of office or personnel changes.
Work with service providers to schedule repairs and maintenance.
Work with ISP and other outside service providers to ensure dependable operations.
Maintaining documentation of processes, procedures, and troubleshooting guides.
Any other duties as assigned

Required Qualifications / Abilities
Degree in Computer Science / Information Systems
At least 2 years relevant work experience in similar field.
Practical experience in networked environment and support for remote users
Extensive ability to use and support of standard micro computing applications such as Microsoft OFFICE SUITE and office 365
Knowledge of supporting Windows client and virtual servers.
Excellent communication skills both orally and in writing (English and Swahili)
High quality written & oral communication ability
Excellent interpersonal, organizational, multi-tasking and time-management skills
The position offers a competitive remuneration and benefits package.

Method of Application
If you believe your experience, competencies and qualifications match the job and role specifications described; send your application & updated CV (with details of at least 3 referees one of which must be immediate former employer) addressed to the National Director to reach us on or before 5th January 2020 by email to: recruitment@soskenya.org