Primary Responsibilities
Fellows are responsible for on-site monitoring, assessing and improving Kiva-related operations and providing assistance and support to assigned Field Partners. Fellows will also be responsible for developing monitoring and evaluation systems, reporting impact, conducting client interviews and supporting Kiva’s impact assessment.
Partner Support: Both as Kiva’s on-the-ground ambassador and remotely, help to communicate Kiva’s mission, vision and strategies to Field Partners. Assist in onboarding approved partners, communicate Kiva policy to partners and update Kiva on any new Partner developments. Assist with the monthly repayment reporting process and escalate compliance, systems and process issues as needed
Partner Operations: Conduct off-site and on-site Borrower Verifications (BV) to monitor Field Partners for compliance with Kiva policies. Assess the Kiva-related operations of assigned Field Partners, identifying opportunities for increased efficiency and implementing sustainable solutions. Provide training and technical assistance on Kiva systems, processes, and policies to key Field Partner staff members involved in the Kiva workflow
Partner Impact: Support internal impact measurement efforts by collecting and/or verifying partner-reported impact data. Interview Field Partner staff and borrowers and provide relevant updates to the Kiva lender community through Journal Updates and Kiva Fellows Blog posts. Document Field Partner activities and impact through photo and video content collection
Financial Analysis: Assist with the collection and analysis of assigned Field Partner’s financial performance
Business Development: Support with lead generation and developing networks to source and recruit new impact investments, with an emphasis on achieving impact at scale. Screen investments and review applications

Additional Responsibilities
Due Diligence: Support desk and on-site due diligence processes of potential investments to help assess prospects’ financial and social performance, and mission fit with Kiva
New Initiatives: Help ideate, test, and operationalize new products and processes that expand the Kiva platform and bring efficiencies to investees
Analysis of Existing Partner Credit Program: Evaluate existing credit program and identify areas for improvement, both in regards to Kiva policies as well as industry best practices
Interest Rate/Borrower Cost Analysis: Assess the total cost of the loan product offered by field partners in comparison with the local and regional markets
MIS Analysis/Improvement: Assess the overall effectiveness of the Management Information System (MIS) including: Functionality, Security, Cost, and Flexibility. Assess readiness for integration with Kiva systems. Recommend improvements to existing system or find more suitable alternatives
Macro-level Risk Analysis: Conduct a Country/Regional-level risk analysis of the credit industry including the regulatory environment, market saturation and over-indebtedness, currency exchange risk, and current industry trends

Fellowship Location:
Role
The following is a list of countries where Kiva works in this region, and where the fellow assigned to this role may be asked to travel
For the duration of the fellowship, fellows working in the region of Africa/Middle East will be based out of our Nairobi, Kenya office.
Senegal, Rwanda, Kenya, Tanzania, Uganda
Please note that these locations are subject to change based on the needs of Kiva’s Field Partners and Impact Investments team. Further information about timing and sequencing of travel will be provided during the interview and offer process.
Required

Qualifications
Full professional fluency in French, additional relevant language skills a big plus
21 years of age by the start of training week
Able to commit full-time for 6-12 month term
Positive attitude and dedication to Kiva’s mission
Experience managing and cultivating external partnerships
Strong analytical abilities to assess business models, processes financial statements and social impact
Strong communication skills, including the ability to tailor communications to a wide variety of audiences and stakeholders, across multiple cultures, both in person and remotely.
Bachelor’s degree required; advanced degree preferred.
Flexibility and adaptability in the face of rapidly shifting priorities and circumstances
Comfortable traveling extensively when needed and living for an extended period of time in developing countries
Ability to take initiative and work independently while maintaining ongoing communication with a remote manager
Cultural sensitivity, which may include prior work or volunteer experience in a cross-cultural setting
Highly organized with strong attention to detail

Preferred
Demonstrated project management experience. You can move projects forward even when time is limited and there are lots of different opinions in the room.
Experience designing and conducting trainings (particularly online/remote training experience)
Experience working with multiple stakeholders on continual process improvement
Comfortable learning new technologies
3-5 years’ work experience in microfinance/banking/credit
Patience and persistence when advocating for change
Process-oriented thinker with an eye for efficiency
Experience collecting data or implementing surveys
Experience working in Africa or the Middle East a plus

Benefits
Access to a well-connected network of 800+ former Kiva Fellows, plus the wider Kiva network of staff, interns, and partners
A week of in-depth training at Kiva HQ, plus ongoing professional development workshops and trainings
On-the-ground exposure to the microfinance, crowdfunding, and social enterprise sectors
Modest reimbursements to help offset international travel and monthly living expenses, plus travel insurance coverage.

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