Summary
The Inside Sales team is the Point of Contact (POC) responsible for ongoing business with established customer accounts. The department maintains general product Knowledge of lead-times, pricing, available inventory and/or specific manufacturing strategies. By building excellent relationships with our customers and internal team, Inside Sales proactively keeps Sales management updated on orders, deliveries, open issues and other key information gleaned from discussion with the procurement groups.
The Inside Sales Manager (ISM) will serve as the operational point of contact and leader of the Inside Sales team. You will plan, direct and balance activities of the department to meet the needs and service levels of our customers while supporting the company’s business objectives and priorities. Develop necessary procedures, establish standards to assure accurate OTC processing, and effectively manage the department’s response time and customer communications.

Requirements
Define and implement an organizational strategy to accomplish department goals and objectives
Define the staff roles and responsibilities to support the department’s strategy
Clarify and communicate roles and expectations of team members
Model the company’s core values, principles, ethical behavior and decision-making
Create and sustain an environment that motivates high performance and commitment
Foster collaboration and team building effectiveness with internal and external team members
Develop and execute tactics to meet negotiated service level agreements
Track and report on department’s key performance indicators
Leverage system enhancements to maximize service delivery
Measure customer satisfaction and evaluate the effectiveness of service delivery
Implement recommendations for improving service delivery
Establish mechanisms for leveraging customer feedback
Track and evaluate individual and team performance results against defined objectives
Recognize and reward excellence of individuals and/or teams

Qualifications
Strong leadership and team management skills
Strong communication and interpersonal skills
Excellent organizational and time management skills
Excellent analytical skills
BA/ BS degree required, MBA or advanced degree preferred
Minimum 5 years management experience in Distribution, Sales, Account Management or Inside Sales
Solid knowledge of supply chain industry and Order to Cash (OTC) processing
Experience in the use of ERP systems, especially SAP
Advanced knowledge of Trade and Export compliance requirements
Salesforce knowledge beneficial

MAKE A DIFFERENCE AT QORVO
We are Qorvo. We do more than create innovative RF solutions for the mobile, defense and infrastructure markets – we are a place to innovate and shape the future of wireless communications. It starts with our employees. As a unified global team, we bring a commitment to excellence, growth and a passion for creating what’s next. Explore the possibilities with us.

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