Ref: HRD/QAM/08/16
Reporting to the Medical Director, the successful candidate will be responsible for leading a multi-disciplinary team in championing Hospital wide continuous quality improvement.
Specific duties include:
Developing, implementing, monitoring and evaluating all aspects of the Hospital’s continuous quality improvement agenda.
Coordinating quality, patient safety and regulatory programs to maintain a systematic. continuous team-based approach to quality and compliance within the Hospital.
Spearheading the acquisition of Joint Commission International Accreditation.
Ensuring that all Hospital accreditation and certification programs e.g. JCI, ISO and others are successfully implemented, maintained and result in improved patient care and service delivery.
Collaborating with Management, Staff and Admitting Consultants to develop and achieve quality, safety and risk management goals for the Hospital.
Participating in root cause analysis to address patient, family or other customer concerns / complaints and developing appropriate solutions to mitigate against recurrence.
Participating in reviews of key quality indicators identified by Medical and Non-Medical Staff to monitor and evaluate clinical care, safety and service delivery.
Establishing and maintaining effective systems for analyzing data, monitoring and evaluating effectiveness of quality improvement initiatives.
Qualifications, Skills and Experience:
Bachelor’s degree.
Certification in LEAN Management, Six Sigma or other process / continual improvement tools.
7 years related experience, 3 of which must be in leading quality improvement/process improvement in an environment with a wide range of diverse professionals.
Experience in the health sector or service sector is desirable.
Knowledge of healthcare operations, patient safety, liability, standards and regulations.
Excellent leadership and influencing skills.
Proven experience in change management.
Ability to link practice realities with standards and regulations.
Solid analytical, critical thinking and problem solving skills.
How to Apply
Interested candidates should send an application letter (quoting the reference) and CV including full contact details of 3 referees by 17th August 2016 to:
Head, Human Resources
The Nairobi Hospital
P.O. Box 30026 Nairobi – 00100
OR recruitment@nbihosp.org