Responsibilities summary:
Assist the F&B manager with smooth and organized running of F&B department according to the Standards set by the management.
Leads by personal example by following Company’s Mission / Vision & Guiding Principles.
Complies with the Company’s Code of Conduct,
Works with food and beverage staff to ensure proper food presentation and proper food-handling procedures
Achievement of financial goals in revenue, expenses and profit
Guest comments survey results and quality/ efficiency of guest complaint follow up/ recovery.
Quality of overall staff development, guarantee that training plans are carried out and recorded in a manner as set by the company.
Participates in the elaboration of the hotel’s F&B standards and procedure. Is directly responsible of their implementation and respect from the team members
Ensure staffs, particularly guest contact personnel are familiar with club lounge members, known repeat guests, VIPs and provide special attention and recognition
Confirm daily specials and new menu additions with the Executive Chef.
Manage the food and beverage service provided in each outlet; coach employees on effective service techniques.
Assume overall responsibility for maintaining presentation standards to ensure facilities, OS&E and FF&E are clean, in good repair and well maintained
Fully responsible for guest complaint follow up and guest complaint recovery process
Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members
Monitors activity regarding discounts, billing instruction and compliance with hotel credit policy
Plans and co-ordinates in-house activities with relevant division heads
Assist in developing, implementing and evaluating cost effective F&B budget and business plan to ensure optimum guest satisfaction, sales maximisation and profitability on an on-going basis
Ensures that all company discount and rebate policies are adhered to
Familiar with Kenyan OSHA, FTO, HACCP and other company health and safety policies and ensure your areas promote and comply with them
Is capable of handling irate customers with a friendly/calm attitude
Effectively forecasts restaurant needs
Shifts priorities and goals as work demands change
Prioritizes tasks effectively to ensure most important tasks are completed on time
Coaches team on how to exceed Guest expectations.
Creates a positive team atmosphere among Team Members
Maintains records of staff periodic manner and operating costs
Provides feedback and coaching to the Team regularly
Understands building capability through Cross training
Effectively identifies restaurant problems through reports and can ideate & execute to resolve the same
Any other duties that may be assigned

Requirements
Diploma in food and beverage from a reputable college or University
At least 2 Years of experience in a four star hotel as a restaurant manager
Good working knowledge of micro Fidelio
A successful track record of managing a team.
Able to work with flexible working hours.
Able to work under Minimal Supervision
Able to Multitask and reliable.

Method of Application
Send your CV, Cover letter and copies of certificates indicating availability and current remuneration not later than 20th March, 2021 to hr@gelianhotel.com with subject line being the position applied for.