Job Description: JUMIA has Service Level Agreements (SLAs) with all our suppliers’ service centers.

We are currently looking for a candidate to manage and follow up with the service centers on fulfilment of these agreements.

The role of the Service Center Relationship associate includes but is not limited to:
Handling relationships with new and current service centers
Ensuring that all service level agreements with suppliers’ service centers are delivered according to specification
Monitoring the quality, speed and availability of service
Analyzing and reviewing actual service performance against SLAs
Communicating with Customer Service on repair status and deadlines
Facilitating communications between customers and service centers
Producing Monthly reports on SLAs status
Liaising with various teams within the organization to ensure a smooth flow of operations

Qualifications and Experience
Degree/ Diploma in Business/ IT
1 year and above work experience handling relationships/ client service
Prior experience working with electronics suppliers is an added advantage
Excellent computer skills
Ability to push suppliers to deliver on agreed SLAs
Exceptional analytical, organizational and interpersonal skills.
Proactive, entrepreneurial and proven ability to deliver exceptional results.
Please send your resume to: joinus-kenya@jumia.com