Key Responsibilities
Perform spa treatments to a high standard
The Therapist will ensure that the handover is completed in the guest journey as per the outlined standard, follow up on the treatment experience, expectations and satisfaction, and act on any discrepancies
Ensure delivery of special, individual and unique services to all guests in the Spa and Fitness Center
To ensure the highest level of comfort and service, and create a genuine, warm and welcoming environment for our guests
Be well informed on the retail products and their benefits, confident in dealing with guests’ requests and queries
Knowledgeable about retail products related to specific menu treatments and able to make recommendations thereafter
Provide proper documentation to the Spa Manager, to ensure that commissions are generated properly and retail sales are accurately tracked
Maintain hygiene and cleanliness of treatment rooms
Manage levels of professional stock and supplies
Refer and abide by the spas standard operational procedures, policies and form manuals
Comply with all Kempinski company policies
Any other duties that may be delegated by the management through the Spa Manager

Desired Skills & Qualifications
High School or secondary diploma required
Massage certificate
Beauty therapy certificate
Aromatherapy certificate
First Aid and CPR certificate (an advantage)
Previous experience in a 5 star/luxury hotel is required
Knowledge of herbal therapy, body treatments and facials
Knowledge in operating Spa machines and equipments
One (2) years’ spa therapy experience in an international standard spa
Good communication skills
Able to work in a fast paced environment and can multitask
Ability to remain calm and composed under pressure

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