Key Responsibilities:
1. Operational Leadership
Leads operations on team, which includes but is not limited to: creating and significantly increasing the effectiveness of existing systems such as human resources, financial systems, customer management, quality assurance, and internal communication structures
Collaborates with key managers to determine budget of Kenyan company
Consistently adapts existing company structures to adjust for a growing team and growing revenue streams
Holds team accountable to achieving results through coaching and performance management, regardless of team members’ diverse backgrounds
Consistently provides feedback and direction to staff to ensure development, engagement and business acumen
Ensures a positive work environment by listening and responding to customers, team feedback, and issues and concerns in a timely manner
Collaborates with CTO to plan and execute product vision and roadmaps
Drives a positive team culture through skill-building and coaching
Provides quality staff feedback to improve processes and customer experience

2. Financial leadership
Utilizes accounting reports to predict revenue and churn and adapt budget as needed
Works with CEO and VP Business Development to set clear revenue goals and communicate with the team to deliver revenue results
Works with tax advisor and local accountant to ensure 100% compliance of Kenyan financial laws
3. Product and User Experience
Ensures that direct product feedback from customers happens daily, including observations, follow-me-homes, random sampling and data mining from our interactions database
Holds employees and other departments accountable to recognize, prioritize and meet customer needs and demands
Works with Team to ensure action plans are developed, executed and adapted based on user experience observations and data
Confers with CTO to adapt and add to the product vision

Position Requirements
Management experience, preferably in education and/or ICT sectors
Previous operational Start-Up experience is required.
Strong knowledge of the Kenyan market
Strong operations and finance experience required
Must demonstrate excellent oral and written communication skills and communicate well with colleagues, customers and partners
Strong public presentation skills

How to Apply:
Those candidates who meet the above mentioned qualifications should submit their resumes to apply@dumaworks.com with the subject line consisting of ‘Operational Lead 1671’,

Include your NAME and PHONE NUMBER in the email body. (Otherwise your application may get lost)