The Talent Acquisition Officer will be responsible for ensuring a well-organized, efficient, and positive experience for candidates and hiring managers. Strong customer service and people skills, keen eye for detail, appreciation for efficient processes, and spirit of customer service and collaboration are key in order to coordinate Amref’s high-volume, end-to-end recruitment cycle. The Talent Acquisition Officer will also work on talent acquisition initiatives and assigned projects.
Key Responsibilities
Recruitment Process Management (70%)
Support in development and review of Job descriptions.
Timely and accurate posting of jobs to internal/external websites and job boards; coordinate additional job advertising as requested on multimedia platforms; LinkedIn etc.
Assist in the scheduling of interview panels across multiple time zones; hosting candidates when on-site; coordinate administration of any recruitment assessments as requested.
Provide timely follow-up correspondence to candidates on application status via phone and email; filter issues to the appropriate party.
Identify gaps and inefficiencies in the recruitment cycle and proactively provide actionable technology or process improvement solutions.
Craft and send personalized recruiting emails with current job openings to passive candidates.
Continuously research and identify new sector and functionally-specific. candidate sources.
Coordinate with hiring managers to maintain accurate records of job status and provide weekly recruitment updates.
Maintain recruitment metrics and ensure that all data relevant to our recruitment process is up to date and clean for accurate reporting; assist with reports on talent metrics and data visualization.
Assist with written communications, training materials, and the design of other recruitment collateral, as needed.
Provide recruitment administration and systems support
In liaison with the service provider, support in the administration of postinterview psychometric assessments as needed.
Utilize recruitment system appropriately and efficiently to ensure consistent, timely and accurate data entry and management.
Prepare monthly recruitment reports and track time to fill for all roles.
Build and regularly update the talent pipeline both internal and external; actively engage in headhunting and active candidate sourcing initiatives.
Strategy; Stakeholder Management, Customer Service (15%)
Liaise with hiring managers to ensure an organized, equitable, and inclusive talent acquisition process and a streamlined and positive candidate experience. Provide support to hiring managers and the business development team on developing a recruitment strategy for positions on a proposal during the capture and/or live bid stage.
Drive operational excellence in Talent Acquisition, by continuously monitoring operations and improving performance while ensuring excellent customer service.
Staff Onboarding (10%)
Accurately prepare Employment Agreements and administer reference/background checks.
Coordinate with HR Assistant to ensure appropriate orientation/onboarding support is provided to new hires.
Others (5%)
Attend regular team meetings
Deliver assigned special projects as required.
Education; Knowledge and skills
Bachelor’s degree in Human Resources or a related field.
Minimum of four (4) years’ experience in a Talent Acquisition function or HR recruitment.
International development experience is a plus.
Demonstrated ability to use creative sourcing and networking skills to connect with talent in different professions.
Ability to prioritize responsibilities and manage multiple concurrent projects, while maintaining a high level of accuracy and attention to detail.
Able to navigate ambiguity and prioritize workload in a timely manner to complete assignment when faced with many deadlines and competing requirements.
Strong interpersonal skills and service-oriented with the ability to build rapport quickly with employees, stakeholders, candidates, and communicate effectively with all levels of the organization.
Proven ability to work under pressure in a fast-paced environment with changing priorities.
Experience in handling confidential and/or sensitive materials and records with a high degree of integrity and discretion.
A high level of problem-solving ability with the ability to resolve day-to-day issues that may arise during the recruitment process.
Proficient knowledge of MS Office (Word, Excel, PowerPoint, and Outlook)
Preferred Skills, Knowledge and Experience:
Targeted Selection certification or behavioural interviewing training.
Working knowledge of Humanitarian/Development INGO’s.
Demonstrated computer literacy to include experience in tracking recruitment outcomes/metrics.
Expertise in advanced internet searching, candidate research, and cold-calling
Competencies
Coordination
Integrity and respect for diversity
Team player
Core capabilities that are most critical for this position.
Achieving quality results and service
Communicating information effectively
Building collaborative relationships
Hours of Work:
Normal working hours. Job holder may be required to work outside normal working hours due to the nature of the work in general